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Tokyo 2007 October 30-31st |
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Innovation in Stragey Execution - days
with Dr. Robert (Bob) Kaplan |
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In 1992, Robert S. Kaplan and David P. Norton introduced the
balanced scorecard, a concept for measuring whether the
activities of a company are meeting its objectives in terms of
vision and strategy. By focusing not only on financial outcomes
but also on the human issues, the balanced scorecard helps to
provide a more comprehensive view of a business which in turn
helps organizations to act in their best long-term interests.
The strategic management system helps managers focus on
performance metrics while balancing financial objectives with
customer, process and employee perspectives. Measures are often
indicators of future performance. Well said that I releaized it
was a new way of managing with strategic themes - that
sucessfully requires cross functional alignment and dialogue,
which is different from managing functions. |
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I have been reading their books, most famed like the "he
Strategy focused Organization", "The Srategy Maps", "Alignment"
and the latest being "Time Driven Activity-Based Costing" and
also practicing their methodogies in real business. But teaching
it and talking of it to many of the MBA students at
International University of Japan at Niigata year over year was
a different experience all-together. More to it working in an
organization that being heavily |
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With Dr. Robert S. Kaplan, Baker
Foundation Professor at Harvard Business School |
matrixed organizational structures, processes and constructs
reinforce local business units of |
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functional silos. This conflict is one of the major |
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causes of ailing to execute corporate strategies. Hey!! it is
not just a remark, but fact or real experiences. BSC keep such
organizations stay focused and aligned. Not to say, the system
helps many managers like us focus on performance metrics while
balancing financial objectives with customer, process and
employee perspectives.
This has become even difficult in current world where the
whole organization is participating in the value chain. As Prof.
Venkat Ramaswamy from University of Michigan Business School
said, it is today all about how you build the customer
experience within the business - an experience of |
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With Prof. Venkat Ramasway,
University of Michigan Business School and Ms. Segakweng Tsiane,
Permanent Secretary to the President of Republic of Bostwana |
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co-creation is the emerging next practiced of value creation.
It is all about how organization enagage users, supplier within
the value creation process coupled with the priciples and
metrics defined by Balance scorecard. |
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It was interesting to hear of a real life case study at the
Balance Scorecard Summit at Tokyo early this week from Permanent
Secretary to the President of Republic of Bostwana, showing how
a nation (country) used Balanced Scorecard as a tool to run,
drive and manage program within its cabinets and ministries -
aligned to deliver results - to be a properous country. |
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About Dr. Robert S. Kaplan |
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Robert S. Kaplan is Baker Foundation Professor at the Harvard
Business School. Kaplan joined the HBS faculty in 1984 after
spending 16 years on the faculty of the business school at
Carnegie-Mellon University, where he served as Dean from 1977 to
1983. Kaplan received a B.S. and M.S. in Electrical Engineering
from M.I.T., and a Ph.D. in Operations Research from Cornell
University. He has received honorary doctorates from the
University of Stuttgart and University of Lodz. In 2006,
Kaplan was elected to the Accounting Hall of Fame, and received
the Lifetime Contribution Award from the Management Accounting
Section of the American Accounting Association (AAA). In
December 2004, he received the Telecom Italia "Prize for
Leadership on Business and Economic Thinking." The Financial
Times included him in its 2005 list of Top 25 Business
Thinkers. The Accenture Institute for Strategic Change
named him, in 2002 and 2003, among the Top 50 Thinkers and
Writers on Management Topics. Kaplan received the Outstanding
Accounting Educator Award in 1988 from the AAA, the 1994 CIMA
Award from the Chartered Institute of Management Accountants
(UK) for "Outstanding Contributions to the Accountancy
Profession," and the 2001 Distinguished Service Award from the
Institute of Management Accountants (IMA) for contributions to
the practice and academic community. |
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About Dr. Venkat Ramaswamy |
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Dr. Venkat Ramaswamy is the Michael R. and Mary Kay Hallman
Fellow of Electronic Business, Professor of Marketing, and
Director of the Center for Experience Co-creation at the Ross
School of Business of the University of Michigan. He is
co-author (with C. K. Prahalad) of the acclaimed book The Future
of Competition: Co-Creating Unique Value with Customers (Harvard
Business School Press, 2004). Venkat is working on a new book
preliminarily titled Experience Co-Creation: Migrating Companies
to the Next Practices of Value Creation. |
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Top News & Stories
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Specials
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Check Out!! Sumitra
Recipes Your home for great
recipes, meal ideas and cooking advice or learning culinary
science.
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Philanthropy
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Check Out!! Nath
Foundation
came into being with the objective of supporting the
underprivileged in our society. Founded and promoted by Nath
Pariwar, the foundations activities are limited to Republic of
India.
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Palladium
is the largest professional services firm focused exclusively
on performance measurement and management. |
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The
Experience Co-Creation Partnership is a privately held
strategy consulting firm |
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